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Update on extension of fleet-wide halting
of operations through to 10 july

 

In light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency, MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 10 July.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision and we are extremely sorry for the inconvenience that this will cause you. By announcing this now, we intend to provide travel agents and guests who are booked on affected sailings with as much time as possible to move your booking to a future cruise.

For guests impacted by cancelled cruises through to 10 July please see the Cruise Credit section of the website to find out how to redeem your 125% Future Cruise Credit. For those guests who are due to sail after the 10 July who may want to move their cruise under the Flexible Cruise Programme please visit the page here.

FAQ

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From March 16 to July 10 included

MSC BELLISSIMA

From March 14 to July 10 included

MSC DIVINA

From March 20 to July 10 included

MSC FANTASIA

From March 28 to July 10 included

MSC GRANDIOSA

From March 14 to July 10 included

MSC LIRICA

From March 14 to July 10 included

MSC MAGNIFICA

From March 16 to July 10 included

MSC MERAVIGLIA

From March 15 to July 10 included

MSC MUSICA

From March 16 to July 10 included

MSC OPERA

From March 10 to July 10 included

MSC ORCHESTRA

From March 20 to July 10 included

MSC POESIA

From March 22 to July 10 included

MSC PREZIOSA

From March 14 to July 10 included

MSC SEASIDE

From March 14 to July 10 included

MSC SEAVIEW

From March 19 to July 10 included

MSC SINFONIA

From March 13 to July 10 included

MSC SPLENDIDA

From March 29 to July 10 included

 

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the same policy apply?

The cruise credit note listed in the table above applies only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

What will be the value of the Future Cruise Credit Note?

- For all bookings related to cancelled cruises, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value.


- For bookings confirmed but not yet paid in full, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.

 

 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure on or before December 31, 2021. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

What is the additional 25% cruise credit? How can it be used?

As an additional benefit we are pleased to give you an additional credit for 25% of the original cruise package paid. This additional credit must be used in conjunction with your 100% Cruise Credit and is combinable with any existing promotion. The additional 25% credit has to be applied on the same cruise as the 100% cruise credit and is non-refundable.

What if I am unsure about my new date of cruising?

The Future Cruise Credit note must be redeemed, and your future cruise booked by 31st January 2021 and can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before December 31, 2021. Should you be unable to redeem your Future Cruise Credit you are entitled to apply for a refund equal to the original amount of the cruise fare paid only and the additional 25% will not be included.
 

Can I give my voucher to another person who wants to book ?

The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.


Can I use the voucher for multiple cruises?

The Future Cruise credit note can be applied only to one future cruise only once. 

Once I decide when to schedule my next cruise, how should I proceed to activate the voucher?

- If you booked directly with MSC through our consumer website or through our contact centre: To redeem your future cruise credit note please get in touch with our contact center and be ready to provide the original booking number, as well as your preferred cruise date.

- If you booked through a travel agency: To redeem your Future Cruise Credit note please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new preferred cruise date.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

Please note the Future Cruise Credit excludes any items paid using ‘My Area’ through the MSC Cruises website. These will be refunded directly to the original method of payment within 120 days. Please note that exceptions may apply by country. If your purchase was made via your travel agent, please contact them directly.
 

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flights will be included as part of the Future Cruise credit note, if booked through MSC Cruises. For example, if the cruise fare is £500, and the flight is £300 guests will receive total Future Cruise credit of £800. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.
 

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit note will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit note will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.