Flexible Cruise Programme
We understand that there continues to be a high level of uncertainty surrounding any holiday plans due to the developing situation around COVID-19. In order to provide you with additional support with regards to your travel arrangements we have updated our ‘Flexible Cruise Programme’ which now applies to all existing bookings where the departure date falls on or before 31st October 2020.
The Flexible Cruise Programme allows guests who have already booked with us, either directly or through a travel agent, to reschedule their cruise with no additional costs to any departure date up until 31st December, 2021. For those booked on a cruise only basis this change can be made up to 48-hours prior to original cruise departure, and for those booked on a Fly Cruise product 96-hours prior to departure.
You can select any cruise on any ship with any itinerary in the MSC Cruises fleet. Your new cruise can be up to the value of your current cruise, however if the new cruise is of higher value you will be required to pay the difference.
If your cruise is due to depart after 31 October 2020, then please bear with us. We are monitoring the situation and reviewing our policies accordingly, and will be in touch in due course with any additional changes.
For direct customers who would like to apply for the Flexible Cruise Programme please visit https://www.msccruises.co.uk/forms/contact-us. When using the webform, please select the Flexible Cruise Programme from Type of Request and write your preferred new cruise itinerary. Direct customers can also call our dedicated phone number 0800 0263785.
For travel agents who would like to apply for the Flexible Cruise Programme please refer to the information shared on MSC Book.
Thank you for your continued support and understanding at this time.