MSC CRUISES OFFERS GUESTS IMPACTED BY CONTINUING CRUISE CAPACITY RESTRICTIONS FOR MSC VIRTUOSA SAILINGS IN THE UK ALTERNATIVE BOOKING OPTIONS
London, UK - 16 June 2021 – MSC Cruises is disappointed that it has been necessary for the Government to delay the planned easing of COVID restrictions in England and maintain the current capacity restrictions on certain indoor venues, which limit our cruise ship to operating with a maximum of 1,000 guests onboard at any given time. This comes following the position announced last week by the Scottish Government that cruise calls in Scotland are only recommended to begin once all areas are designated as Level 1 of its COVID restrictions.
Like all of the UK, the Company had fully expected that most restrictions would be removed from 21 June onwards and so was ready to host more than 1,000 guests on its flagship, MSC Virtuosa, under the safety of its industry leading health and safety protocol, which includes repeated universal testing at embarkation and during cruises.
However, as this capacity restriction is expected to continue to apply until 19 July, MSC Cruises regrets that a number of UK guests who have booked a cruise departing after 21 June but before 19 July may need to be assisted to rebook on a sailing departing after the restriction is removed. Whilst still seeking further clarifications from the relevant authorities and continuing to monitor for developments, the Company will initially begin by contacting those affected guests due to embark between 23 June and 26 June.
MSC Cruises has adopted a fair criterion based on the earlier date of booking so that the first 1,000 guests will maintain their bookings, and it can be assured that guests booked on sailings prior to the 21 June are unaffected entirely. In addition to a variety of rebooking options, guests will be offered the option of a refund. More details will be available shortly on msccruises.co.uk and through the MSC Cruises’ contact centre or its travel agent partners.
MSC Cruises looks forward to the eventual easing of COVID restrictions in the UK so cruising can play a bigger role in the vital restart of British tourism and its contribution to the economy, and it can offer more UK residents that safe and richly deserved holiday option this summer.