Booking terms and conditions

Terms and Conditions

Terms and Conditions
Terms and Conditions

These are the Terms and Conditions, which apply to your cruise. Please read them carefully as you will be bound by them.


All cruises featured in the brochure and/or in the Official Website are offered for sale by MSC Cruises Limited hereinafter referred as the "Company".

In the Conditions (as defined below) the following expressions shall have the meanings defined hereunder:

  • "Booking" means the steps taken by the passenger to enter into a Contract with the Company. 
  • "Booking Terms & Conditions" means the terms and conditions and the information contained in the relevant Company brochure, the Official Website and/or other information which will form the express terms of your contract with the Company.
  • "Carrier" means the entity who has undertaken the obligation to carry or performs the carriage of the Passenger from one place to the other as indicated in the cruise ticket, airline ticket or other ticket issued for the transport by road and is thereby indicated on such documents as “carrier”. Carrier includes the owner and/or the charterer and/or operator and/or their servants and/or agents of any transport provider.
  • "Company" means MSC Cruises Limited whose registered address is 5 Roundwood Avenue Stockley Park, Uxbridge, UB11 1AF, which organises Cruises and/or packages and sells or offers them for sale, whether directly or through a Sales Agent.
  • "Conditions of Carriage" means the terms and conditions under which the Carrier provides transport either by air, road or sea. The Conditions of Carriage may refer to the provisions of the law of the country of the Carrier and/or International conventions which may limit or exclude the liability of the Carrier. Copies of the Conditions of Carriage of any Carrier are available to the Passengers upon request. 
  • "Contract" means the contract concluded between the Company and the Passenger relating to the relevant Cruise or Package which is evidenced by the issue of the confirmation invoice sent by the Company or its Sales Agent to the passenger.
  • "Cruise" means the cruise as described in the relevant Company brochure, the Official Website or other documentation produced for or on behalf of the Company.
  • "Disabled Person" or ‘Person with Reduced Mobility’; means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.
  • "Force Majeure" means any unforeseeable and unpredictable event out of the Company’s control including Acts of God (such as, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, riots, civil disturbances, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with transport including changes due to rescheduling or cancellation or alteration of flights, closed or congested airports or ports .
  • "Grand Tour" means the combination of two or more Cruises prearranged by the Company and offered for sale as a single Package. For any relevant purposes, the Grand Tour shall always be considered as a single and indivisible Package. All terms and references to a Cruise and or Package shall include and be equally applicable to a Grand Tour unless otherwise stated. References to price are references to the total price paid for the Grand Tour.
  • "Official Website" means the set of related web pages, documents and hypertext links served from the web domain www.msccruises.co.uk
  • "Package" means the cruise, and flight(s) and or any pre-cruise and/or post-cruise arrangement for accommodation. It does not include shore excursions or shuttle services which do not form part of the inclusive Package price.
  • "Passenger" means each and every person named either on the Booking confirmation or on the invoice or on a ticket issued by the Company.
  • "Sales Agent" means the person who sells or offers for sale the Cruise or Package put together by the Company, or on behalf of the Company.
  • "Shore Excursion" means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Cruise and is offered for sale by the Company on-board its vessels.

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