What is MSC UpGrade?
MSC UpGrade is a bid-based cabin upgrade Program where Guests can score fantastic upgrades on select cabins and voyages.A. MSC UpGrade is a bid-based cabin upgrade Program where Guests can score fantastic upgrades on select cabins and voyages.
Is the MSC UpGrade Offer amount per cabin per day or for the entire duration of the cruise?
MSC UpGrade Offer amount is per cabin for the entire duration of the cruise.
How does the MSC Upgrade offer work if I’m part of a group or travelling with another reservation?
Each upgrade Offer is reviewed individually. Therefore, MSC Cruises can’t guarantee that all reservations traveling together will be upgraded, or that upgraded staterooms will be located near each other.
Can I cancel the MSC UpGrade offer after it has been accepted?
No, once your bid is accepted, your credit card is charged immediately, and the upgrade amount paid is final and non-refundable.
What will happen with the promotions I already have if I’m upgraded through MSC UpGrade?
You get to keep the promotions you already have based on the stateroom category initially booked.
Can I choose the location or specific features of the stateroom?
No, guests cannot request specific staterooms or ship location.
Can I modify or cancel my MSC UpGrade Offer after I submit it?
You may modify or cancel your Offer if it has not already been accepted by MSC Cruises and provided credit card has not been charged.
When will I know if my MSC UpGrade Offer got accepted?
The Offer can be accepted at any time from the moment it is submitted until the voyage departure. You will receive an email notifying you if your Offer has been accepted.
If I'm travelling with another cabin, can I bid only once through MSC UpGrade and, if accepted, cancel the second reservation and move the guests into the upgraded cabin?
No, if you are travelling with another cabin, you will need to submit two separate bids, and each will be considered independently. MSC cannot guarantee that both reservations will be upgraded. In case one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to MSC's standard cancellation fees outlined in the Booking Terms and Conditions.
Why did I or someone “travelling with” not receive an invite to bid on an MSC UpGrade?
To receive an email invitation to Bid on a stateroom upgrade, you must be opted in to MSC marketing emails. Also, the MSC UpGrade Program is subject to availability and may not be available for all voyages or in all stateroom categories. If you wish to ensure a particular stateroom category, you should book your desired stateroom category at the time of booking.
What will happen with my stateroom experience in case I win an MSC UpGrade?
The MSC UpGrade Program is a stateroom upgrade only. Guests will keep their original promotions and experiences. The only exception is when upgraded to AUREA or YACHT CLUB cabins, the Guest will receive the associated Aurea or Yacht Club experience benefits of their new stateroom.
What will happen if the upgrade category includes a higher amount of Hotel Service Charge?
If the upgrade stateroom category includes a Higher amount for the Hotel Service Charge, these will be charged to Guests at the end of the Cruise.
If my MSC UpGrade Offer is accepted, will I earn MSC Club Points at the rate associated with my upgraded cabin category?
Yes, the accepted Offers will earn MSC Club Points.
