Where can I find information about my transfer? And who can I contact if there's an issue?
Check the meeting point details on the transfer voucher included in your e-ticket and remember to bring your travel documents, including a valid personal ID and the transfer voucher, with you. Information about your disembarkation transfer will be provided onboard. In case of any issue, please contact the number on your voucher or the emergency number provided.
Do special booking conditions apply?
You can book transfers anytime and make changes up to 48 hours before departure. A cancellation fee applies after that. We recommend booking at least 48 hours in advance.
Are transfers included in the cruise fare? And how can I book a transfer or a private transfer with MSC Cruises?
Transfers are included depending on the package you purchase. If you buy an MSC Flight or Train package, the transfer will be included in your cruise fare.
For private transfers, you can book them through the Contact Center or your Travel Agency. The pricing for private transfers can be found here above. If your desired private transfer option is not available, you can request it through the Contact Center or your Travel Agency.
You will be able also to purchase the transfer at our meeting point at the airports and will be charged on your on board account (if available).
Are transfer available for guests with disabilities?
Yes, transfers for passengers with disabilities are available upon request.
Where can I find information about my transfer? And who can I contact if there's an issue?
Check the meeting point details on the transfer voucher included in your e-ticket and remember to bring your travel documents, including a valid personal ID and the transfer voucher, with you. Information about your disembarkation transfer will be provided onboard. In case of any issue, please contact the number on your voucher or the emergency number provided.
What happens if my flight is delayed?
If you booked your flight through MSC, we will be informed of any delays, and your transfer will wait for you. However, if you booked your flight independently, your transfer will only wait for a maximum of 30 minutes before departing.
What is the latest time I can schedule a transfer from the port after/before the cruise?
You should be at the port at the assigned check-in slot indicated on your ticket, and no later than 3 hours before the ship's departure. Check-in and boarding close 2 hours before the ship's departure. For disembarkation, your transfer will be organized upon disembarkation. Note that disembarkation can take up to 3 hours after ship's arrival.
Can I change my disembarkation transfer with an excursion ending at the airport?
Of course, if available and according to your flight departure.