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Got questions? We've got answers. Explore our Frequently Asked Questions (FAQs) section – you'll likely find the answers you're looking for. If you have any further questions, don't hesitate to contact us. Our team of cruise experts is always ready to assist you and make your dream cruise a reality.

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All FAQs

We've curated a list of Frequently Asked Questions (FAQs) with the most common questions and answers to help you quickly find the information you're looking for.

Who can book the Easy and Accessible shore excursions?

These easy tours are available for all guests and are wheelchair accessible. This program is designed to provide memorable, enjoyable experiences for limited-mobility guests, seniors, and anyone who enjoys a slower pace, as well as their families.

How are the Easy & Accessible shore excursions different from other regular shore excursions?

Easy & Accessible excursions are unique in that they offer:

  • Completely step-free tour routes
  • Wheelchair Accessible vehicles
  • Shorter distances
  • Slower pace
  • Accessible restrooms with wide doors along the route
  • Professional and compassionate tour guides experienced in working with senior and limited mobility clients

What type of vehicles are used for the Easy & Accessible shore excursions?

Easy & Accessible shore excursions use accessible vehicles equipped with either a ramp or lift for easy wheelchair access.

How can I trust that these tours are fully accessible?

Our Easy & Accessible shore experiences have been designed and vetted over many years by world-renowned accessibility experts and by travellers with disabilities. Routes are verified and tested consistently to meet the high standards set by MSC Cruises.

How big are the groups for the Easy & Accessible shore excursions?

To make these tours more enjoyable, group sizes are smaller than regular tours - these are not large motor coach groups. For most tours, small accessible vans are used.

How will the guide assist me with my mobility needs?

The tour guides conducting these accessible tours have several years of experience in touring with limited mobility guests and their families. They are patient, compassionate and very knowledgeable. Please note that guides are not permitted to push wheelchairs. Guests in wheelchairs must be able to self-propel or have a companion push them.

What can I expect from my Easy & Accessible shore excursions?

Accessible shore excursions are authentic experiences, designed to limit the amount of walking, without compromising on the experience. If you are asking yourself: "Will I get to leave the bus?", the answer is "Yes!". While other tours labelled as "accessible" only allow you to see the destination through a bus window, MSC Cruises offers wheelchair accessible shore excursions that include inside visits to castles, churches, museums, palaces, and historic ruins.

How do I make sure my mobility equipment isn't too big or too heavy for the excursion?

For each Easy & Accessible tour, the maximum combined weight allowed (equipment + mobility user) as well as maximum equipment dimension allowed (height, length, and width) are provided in their tour description notes. Please make sure to carefully check and verify that your equipment respects the dimensions allowed before booking the tour.

In which destinations can I book Easy & Accessible shore excursions?

Currently, the Easy & Accessible shore excursion program is available throughout several Caribbean ports. You can see a complete list of destinations offering Easy & Accessible tours listed above.

When should I book my Easy & Accessible shore excursion?

We suggest you book your Easy & Accessible shore excursion at least 2months before your cruise in order to secure your space.

Can I cancel my booked Easy & Accessible shore excursion?

It is possible to cancel your booked Easy & Accessible tours up to 4 days prior to your cruise departure date.

Why is a minimum number of participants required?

The minimum number of participants is required to guarantee the tour to run at the individual price displayed on the website. In case the number of participants is not met, guests will be given the choice to book the tour for an additional cost, as a private tour. The individual price will then vary depending on the number of participants.

What is Alaska famous for?

Alaska is best known for its unspoilt nature and extraordinary wildlife. Think snow-capped mountains, fjords and otherworldly glaciers, plus grizzlies skulking around forests and channels filled with humpback whales. There are few places in the world like it - it has the biggest concentration of glaciers in North America (nearly 100,000), as well as the highest population of grizzly bears.

The state is also widely known for its invaluable Indigenous culture dating back thousands of years - discovering Alaskan Native heritage is a must during any cruise in Alaska, whether that's by visiting museums, watching traditional cultural performances or admiring intricate totem poles.

What to do in Alaska?

There's truly something for everyone on a cruise through Alaska. History buffs can brush up on the Gold Rush, foodies can sample local specialities (including Inuit ice cream), while those curious about culture can learn about the Indigenous peoples of Alaska and traditions like carving totem poles. Luckily, Ketchikan's Creek Street is a fine place to do all three of these things. Its antique boardwalk has a storied past and is now home to inviting restaurants and shops. Plus, it's also a top vantage point for seeing salmon, as well as being located right by some of the town's beautiful totem poles. See more at Saxman Village's Totem Park, also in Ketchikan.


More than anything, though, holidays to Alaska are all about the outdoors. Hiking trails are abundant, though Nugget Falls Trail is an easy and popular route near Juneau that stops at a huge waterfall. There are also thousands of stunning glaciers to visit, with Mendenhall Glacier both one of the most accessible and most beautiful.

It's also very likely that your trip will involve at least a handful of exciting wildlife encounters. Sitka, Icy Strait Point, Ketchikan, Tracy Arm fjord and Juneau all offer whale watching tours and chances to see all kinds of bears. It's also entirely possible that you'll spot sea lions, caribou, salmon, otters and bald eagles during your holiday.

What other countries are included in a cruise that goes to Alaska?

Guests on one of our cruises to Alaska will also get to enjoy the wonders of Canada, as our itineraries end in Victoria, the gorgeous and culture-crammed capital of British Columbia. The rest of the time is spent in the US, with all ships leaving from vibrant Seattle, Washington, before sailing Alaska's Inside Passage.

How long are Alaska cruises?

Most of our Alaska cruise itineraries last for seven nights. This is a fantastic amount of time to spend enjoying this genuinely magnificent region, as you'll be able to sail the Inside Passage route and visit some of the state's most popular destinations - all at a relaxing pace.

Where do Alaska cruises leave from?

Seattle is the only embarkation port for our Alaska cruises. As Washington State's largest city, it's got plenty to explore before you leave on your voyage. Take a ride to the top of the Space Needle - the iconic observation tower that dominates the city's skyline - or hop aboard the Seattle Center Monorail.

Downtown, spend some time browsing the stalls at the centuries-old Pike Place Market, get cultural at the Seattle Art Museum or cheer on the Seattle Mariners at baseball field T-Mobile Park. Seattle is also the home of Starbucks, and coffee-lovers should absolutely seek out the Starbucks Reserve Roastery for an awakening experience. Little wonder that we decided to start our Alaska cruises from Seattle.

What to pack for a cruise to Alaska?

Packing for holidays in Alaska can be a breeze - sometimes quite literally. Even though temperatures in spring and summer are thoroughly pleasant, there can also be some wind and rainfall, so you'll need to pack light layers, long-sleeve jumpers and a jacket or two - ideally including a waterproof jacket, just in case.

But don't let the mention of waterproofs allow you to forget to bring a sunhat and high-SPF sun cream, too. Good walking shoes or hiking shoes are essential, so that you can get out into the wilderness in comfort. It's also recommended to pack some more formal clothes and shoes for evenings, particularly Gala Night, where passengers love looking their best.

However, your most important item to pack for cruises in Alaska will always be a camera, allowing you to capture the breathtaking scenery and the once-in-a-lifetime wildlife encounters that surround you.

How much is a cruise to Alaska?

No matter what your budget might be, MSC Cruises has an option for you, as you'll see when you take a look at our Alaska cruise deals. Bring that dream trip a little closer and start planning right now - find the best Alaska cruise deals here our website.

Which ports do MSC Cruises visit in Alaska?

Our Alaska cruises from Seattle call at five different but equally enticing ports in Alaska. Ketchikan is known for its rich Alaska Native culture, including more than 80 totem poles, while Icy Strait Point in Hoonah is great for spotting wildlife and zooming down huge zip-lines. Gaze out at awe-inspiring glaciers and icebergs in Tracy Arm fjord, go hiking or discover local heritage in Sitka, or try whale watching in Alaska's capital, Juneau. All five places are enlightening, must-visit destinations on a holiday to Alaska.

What is the weather like in Alaska?

It's always important to consider the weather when booking an Alaska cruise. The sunniest and warmest time is from June to August. It's never overly hot, though, with highs between 15°C and 19°C. May temperatures are also pleasant - plus, this is often the month with the least rainfall. September is fairly dry as well, but also starts getting a little cooler, with an average high of 13°C.

Outside of these times brings shorter days and extreme cold in some months, demonstrating that the best time for your Alaska cruise is from May to September.

When is the best time to cruise Alaska?

Our Alaska cruises set sail between May and September, which are the best months to visit this northernmost US state. June, July and August will appeal to many thanks to their warmer temperatures. However, May and September are also fantastic months for Alaska holidays, as these times can result in quieter visits.

May is one of the driest months, so there's less chance of rain, and - happily - the chance of seeing wildlife is also increased. It's considered the best time to spot walrus, seals, whales, migratory songbirds and much more. September is mating season for many animals such as caribou, moose and muskoxen, while longer nights can increase the chances (without a guarantee, it should be said) of catching a rare glimpse of the glorious Northern Lights.

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