DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER CHECK OUT ALL THE USEFUL INFO TO RE-PLAN YOUR CRUISE
+ ONBOARD CREDIT?
My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?
For all cruises cancelled by MSC we will offer you: • A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit (refundable and valid during any period of the year) for your onboard shopping. For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC. Guests booked in single cabins will receive 50% of the standard onboard credit mentioned above, based on the length of their cruise. If you are entitled to any different compensation for your cancelled cruise, you will be informed via direct email or through your Travel Agent.
For any additional information please refer to our Contact Center or your Travel Agent.
What is this additional onboard credit? How can it be used?
What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?
I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?
How and when will the Future Cruise Credit note be issued? Will it be sent to me?
You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions.
This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.
Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
What will be the value of the Future Cruise Credit Note?
- For all bookings related to cancelled cruises, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value.
- For bookings confirmed but not yet paid in full, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.
Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?
Can I give my voucher to another person who wants to book ?
The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.
Can I use the voucher for multiple cruises?
Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at 0203 426 3010.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.
Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.