DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER
+ ONBOARD CREDIT?

For all cruises cancelled by MSC we will offer you:   • A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit (refundable and valid during any period of the year) for your onboard shopping. For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC. Guests booked in single cabins will receive 50% of the standard onboard credit mentioned above, based on the length of their cruise. If you are entitled to any different compensation for your cancelled cruise, you will be informed via direct email or through your Travel Agent.

 

  

For any additional information please refer to our Contact Center or your Travel Agent.

 

The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items through the MSC websites or travel agents before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages.

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions.

This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.

Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

- For all bookings related to cancelled cruises, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value.

- For bookings confirmed but not yet paid in full, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.

 

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, onboard credit, etc…) and leverage the voucher value for such usage.

For redeeming the voucher, you have 2 options:
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at 0203 426 3010.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.

Flights will be included as part of the Future Cruise credit note, if booked through MSC Cruises. For example, if the cruise fare is £500, and the flight is £300 guests will receive total Future Cruise credit of £800. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

The full value of the Future Cruise Credit note will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.

You can choose your next cruise date when you are ready. The Future Cruise Credit note must be redeemed, and your future cruise booked by 31st January 2021 and can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.