Stress-Free Booking

BOOK AND CRUISE WITH CONFIDENCE THIS WINTER AND SUMMER 2022

Putting the safety of our guests and crew first with MSC’s leading protocol

As of 9th of January and until further notice, please note that all guests, who have been fully vaccinated, arriving in the UK from any cruise destination not in the red list in the 10 days before arrival, will need to follow the below requirements:

• All guests must complete a passenger locator form (PLF) https://www.gov.uk/provide-journey-contact-details-before-travel-uk.
• Book a PCR or a lateral flow test to take on or before day 2 after returning to the UK (http://www.gov.uk/travel-quarantine-and-testing)

FAQ

For Frequently Asked Questions related to Health & Safety, please click here

My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?

For all cruises cancelled by MSC we will offer you:  

• A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit (refundable and valid during any period of the year) for your onboard shopping. For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC. Guests booked in single cabins will receive 50% of the standard onboard credit mentioned above, based on the length of their cruise. If you are entitled to any different compensation for your cancelled cruise, you will be informed via direct email or through your Travel Agent.

 

• Our guests will also have the possibility to benefit from our flexible booking conditions, to know more about our programme please visit the dedicated Flexible bookings section.

 

For any additional information please refer to our Contact Center or your Travel Agent.

 



What is this additional onboard credit? How can it be used?

The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages.
 

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions. This voucher will enable you to reschedule the future cruise, for any departure, destination and ship on or before December 31, 2021. Vouchers will be sent within one month from the official communication of the cruise cancellation.

If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
 

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC .

 

 
 

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. IIt must be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.
 
 

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, onboard credit, etc…) and leverage the voucher value for such usage.

Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at xxx.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
 

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flight and transfers will be included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.
 

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?

In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our Health & Safety Protocol.
 

What is your Health & Safety protocol?

The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Discover more about our Health & Safety protocol.

What if I am not compliant with MSC Health and Safety Protocol Requirements?

Guests with bookings that have not met any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore are prevented from boarding are asked to send a written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Programme.

Our guests who have booked directly with MSC can call our contact centre on 0203 426 3010, while guests who have booked via a travel agency are kindly invited to refer to their travel agent.