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CRUISE & ITINERARY UPDATES

 

MSC MAGNIFICA
Following the UK government’s briefing on the nations’ roadmap to recovery in which they outlined international travel restrictions will not ease before May 17th, MSC Cruises UK & Ireland has taken the decision to cancel the majority of our sailings until 31st May 2021, for our UK and Irish guests only.

A report is expected from the Global Travel Task force on 12th April and we hope that this report will further support our optimistic outlook for Summer 2021 but in the meantime, we must ensure we study the new framework and to ensure our guests can have a seamless return to holidaying with MSC Cruises.

The following selected May sailings on MSC Magnifica are not included in this communication.

     
Date Embarkation No. of Nights
       14th May 2021            SOU/SOU      2 nights
 16th May 2021  SOU/SOU  12 nights
 28th May 2021  SOU/SOU   3 nights
 31st May 2021  SOU/SOU  12 nights

 

 

These cancellations are only applicable to UK and Irish guests and those affected have been contacted directly or through their travel agent.

 

 

MEDITERRANEAN CRUISES – MSC GRANDIOSA AND MSC SEASIDE

We are glad that MSC Grandiosa (7-night cruise) is back at sea and MSC Seaside will be performing a brand-new itinerary featuring 7-night cruises (starting from 1st of May), both cruising in the Mediterranean*.

 

*At this present time and until further notice, our two ships sailings will only welcome guests who are residents in Schengen countries (Belgium, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Finland, Sweden and Switzerland) and in Bulgaria, Croatia and Romania.

 

Your Health & Safety is our utmost priority and the MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit: find out more about our Health and Safety Protocol here.

 

Do you have a Future Cruise Credit Note? Book your next cruise now and receive an additional 25% cruise credit of the original cruise package paid. To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” by clicking here.

 

 

OTHER MSC DESTINATIONS AND SHIPS’ UPDATE
For all cancelled cruises please refer to the FAQ Which cruises benefit from the compensation packages policy?

FAQ

Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy

 

For Frequently Asked Questions related to Health & Safety, please click here

 

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

How and when will the Future Cruise Credit note be issued? Will it be sent to me?

You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions.

This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.

Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

 

What will be the value of the Future Cruise Credit Note?

- For all bookings related to cancelled cruises, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value.


- For bookings confirmed but not yet paid in full, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.

 

 

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.

Should you be unable to redeem your Future Cruise Credit you are entitled to apply for a refund equal to the original amount of the cruise fare paid only and the additional 25% will not be included.

Can I give my voucher to another person who wants to book ?

The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.


Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, onboard credit, etc…) and leverage the voucher value for such usage.

Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at 0203 426 3010.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
 

I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?

For such cases, you will once again be eligible for our Future Cruise Credit programme as highlighted below:
A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.  
The new voucher will keep granting the same original onboard credit value, which is based on the length of the originally cancelled cruise. The onboard credit will be granted once and will be effective when the cruise will sail. 

 
 

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flights will be included as part of the Future Cruise credit note, if booked through MSC Cruises. For example, if the cruise fare is £500, and the flight is £300 guests will receive total Future Cruise credit of £800. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.
 

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit note will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

What is this additional 25% onboard credit? How can it be used?

As an additional benefit we are pleased to give your guests an additional credit for 25% of the original cruise package paid. This additional credit must be used in conjunction with their 100% Cruise Credit and is combinable with any existing promotion. The additional 25% credit has to be applied on the same cruise as the 100% cruise credit and is non-refundable. Find out more about our compensation packages.
 

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.
 

Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?

In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our Health & Safety Protocol.
 

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit note must be redeemed, and your future cruise booked by 31st January 2021 and can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact center, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19.

All cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From 16 March 2020 to 28 May 2021 included

MSC BELLISSIMA

From 14 March 2020 to 3 April 2021 included

MSC DIVINA

From 20 March 2020 to 30 May 2021 included

MSC FANTASIA

From 28 March 2020 to 5 June 2021 included

MSC GRANDIOSA

From 14 March 2020 to 15 August 2020 included*
From 20 December 2020 to 4 June 2021 included

MSC LIRICA

From 14 March 2020 to 30 April 2021 included

MSC MAGNIFICA

From 16 March 2020 to 18 October 2020 included*
From 8 November 2020 to 5 May 2021 included

MSC MERAVIGLIA

From 15 March 2020 to 29 May 2021 included

MSC MUSICA

From 16 March 2020 to 14 May 2021 included

MSC OPERA

From 10 March 2020 to 27 April 2021 included

MSC ORCHESTRA

From 20 March 2020 to 21 April 2021 included

MSC POESIA

From 22 March 2020 to 28 April 2021 included

MSC PREZIOSA

From 14 March 2020 to 28 April 2021 included

MSC SEASIDE

From 16 March 2020 to 3 June 2021 included

MSC SEAVIEW

From 19 March 2020 to 4 June 2021 included

MSC SINFONIA

From 13 March 2020 to 30 April 2021 included

MSC SPLENDIDA

From 29 March 2020 to 26 April 2021 included

MSC VIRTUOSA

From 16 April 2021 to 2 May 2021 included

 

*MSC Grandiosa and MSC Seaside (starting from 1st of May) resume operations in the Mediterranean for Schengen countries only (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) and in Bulgaria, Croatia and Romania.

 

What is your Health & Safety protocol?

The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Discover more about our Health & Safety protocol.