Where are MSC Transfers available?
MSC Transfers are available to all major MSC Cruises embarkation ports. Book your transfer here and enjoy a smooth, hassle-free journey to your ship.
Do special cancellation policy apply?
You can book transfers anytime and make changes up to 48 hours before departure. A cancellation fee applies after that. We recommend booking at least 48 hours in advance.
Are transfers included in the cruise fare? If not, how can I book a shared or a private transfer with MSC Cruises?
If you booked an MSC "Flight or Train & Cruise" package, the transfer is included in your cruise fare.
If you would like to arrange a private transfer, you can book it through our Contact Centre or your Travel Agent, or reserve it here. Should your preferred private transfer option not be listed, please contact the Contact Centre or your Travel Agent to submit a request.
You will also be able to purchase the transfer at our airport or train station meeting points (where available) and have the cost charged to your onboard account.
Are transfer available for guests with disabilities?
To ensure an appropriate and safe service, all passengers with disabilities or reduced mobility are kindly requested to inform us of any special assistance needs at the time of booking. If an accessible or specially equipped transfer is required (for example, a shuttle with a lift or space for a wheelchair), it is essential to notify us in advance during the booking process or by contacting our Customer Service team. Please note that we cannot guarantee the availability of an adapted vehicle without prior notice.
Where can I find information about the transfer I purchased or that is included in my fare? Who can I contact if there is an issue?
Check the meeting point details on the transfer voucher included in your e-ticket and remember to bring your travel documents, including a valid personal ID and the transfer voucher, with you. Information about your disembarkation transfer will be provided onboard. In case of any issue, please contact the emergency number provided on your transfer voucher.
What happens if my flight is delayed?
If you booked your flight through MSC, we will be informed of any delays, and your transfer will wait for you. However, if you booked your flight independently, your transfer will wait for a maximum of 30 minutes before departing.
What is the latest time I can schedule a transfer to/from the port before/after the cruise?
For embarkation, you must arrive at the port within the check-in time slot indicated on your cruise ticket and, in any case, no later than 3 hours before the ship's departure. For disembarkation, if you decide to purchase an MSC transfer once onboard, the transfer will be arranged by our onboard personnel according to your flight schedule. If you choose to make your own travel arrangements instead, please note that, under normal operating conditions, disembarkation may take up to 3 hours after the ship's arrival.
Can I change my disembarkation transfer with an excursion ending at the airport?
Yes, provided that this type of excursion is available at your disembarkation port and is compatible with your flight schedule.
What about travelling with an infant?
In accordance with current European and national regulations, there is no specific requirement for child seats on tourist coaches; however, if parents or guardians have an approved child safety seat, it may be used provided the coach is equipped with compatible seat belts.
If no suitable restraint system is available, the child must travel on the adult’s lap, occupying the same seat, and will not be assigned a separate seat. Our staff and driver will assist in identifying the safest and most comfortable seating position on board.
Strollers and prams must remain folded and stored in the luggage compartment during the trip.
For any special needs or to notify us of infants traveling with you, please inform our Customer Service team when booking.