Luggage Delivery Service: home-cabin-home
Have you thought of arriving at the port hands-free? And is there any better way of extending your relaxation by travelling back home hands-free?
MSC gives you the chance to book your luggage delivery service from your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with bagexpress. Please note that this service is available mainly within the European Union.
To secure the best rates, click here or contact bagexpress's contact centre at +39 08119706711.
Luggage limit per person
Each guest is limited to checking in:
- two suitcases per person* (not exceeding 90x75x43 cm in size and 23 kg in weight per bag)
- two pieces of hand luggage per person* (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).
The maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces total for all passengers in the same cabin.
Any piece of luggage exceeding the allowance will not be accepted at Check-In.
Guests exceeding these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess separately via freight or cargo, at an additional charge.
*Please check your cruise ticket for more details.
Items to keep in hand luggage
NB: Objects that are considered to be fragile, personal and/or valuable must be carried as hand luggage only since MSC Cruises cannot accept liability for their damage or loss. Make sure to keep your ID/Passport and all check-in documents handy. Valuable luggage and insurance: please note that luggage travels at your own risk. Insurance can be taken out through MSC Cruises, terms and conditions apply.
items forbidden on board
Cruises will be forced to deny access to any guests not complying with these mandated regulations. In the interest of health and safety, beverages and food (including partially eaten or home cooked items) may not be brought on board either. Exception: dry, packaged and commercially produced foods.
Items you can leave at home
Prams and wheelchairs
Air transport and lost luggage
If you are travelling to your departure port by air, please check the size and weight limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, when possible, have it sent directly to the ship at one of the subsequent ports of call. In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.
Managing luggage during boarding and disembarking
Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.