Luggage
Bagexpress: luggage Delivery Service home-cabin-home
To secure the best rates, visit the dedicated website or contact Bagexpress's contact centre at +39 08119706711.
The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Brindisi, Bari, Genoa, La Spezia, Trieste, Venice, Marseille, Barcelona, Tarragona and Valencia.
The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus).
Luggage limit per person
Each guest is limited to checking in:
- two suitcases per person* (not exceeding 90x75x43 cm in size and 23 kg in weight per bag)
- two pieces of hand luggage per person* (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).
If you are travelling to your departure port by air, please check the luggage size and weight limitations with your airline as this may differ from the MSC Cruises policy.
On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.
The maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces total for all passengers in the same cabin.
Any piece of luggage exceeding the allowance will not be accepted at Check-In.
Guests exceeding these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess separately via freight or cargo, at an additional charge.
*Please check your cruise ticket for more details.
Items to keep in hand luggage
Travel documents and passport, money, jewellery and other precious items, electronic devices, medicines, nappies, and any other items you may need at short notice.
On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.
NB: Objects that are considered to be fragile, personal and/or valuable must be carried as hand luggage only since MSC Cruises cannot accept liability for their damage or loss. Make sure to keep your ID/Passport and all check-in documents handy. Valuable luggage and insurance: please note that luggage travels at your own risk. Insurance can be taken out through MSC Cruises, terms and conditions apply.
items forbidden on board
Items you can leave at home
Pool towels or hairdryers (you’ll find these in your cabin); sun cream or beauty products (all available from the onboard shops).
On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.
Prams and wheelchairs
Air transport and lost luggage
If you are travelling to your departure port by air, please check the size and weight limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, when possible, have it sent directly to the ship at one of the subsequent ports of call. In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.
Managing luggage during boarding and disembarking
Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal.
On embarkation day luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening, medications, travel documents and personal identification.
Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.